Norwegian Travel Assistant App Recensioni

Ottima app ma da inserire urgentemente anche lopzione per la lingua italiana,grazie.

Please, add Russian language !!!

One of the worst airline apps I have ever had the misfortune of *trying* to use. No matter what I do, your stupid app will not accept my password. I have tried changing it over three times and none of them have been accepted. I’ve tried on both the app and your regular website. Your chat keeps saying to try to recover or change my password which obviously does not work. My last three flights have therefor not been registered and I’m not getting points for them.

Really intuitive and fast…I checked in in seconds!

This app would be amazing if it wouldn’t freeze at the last step of buying the ticket. It also crashes and shuts down on its own. Very bad!

All the information at time of booking says I can add extra luggage up to 4 hours prior. This is not true. It appears that even though this information was provided as I made my booking via capital one travel that they can’t add bags and you refuse to. Nor can I do it on line. Therefore instead of a 13€ charge to add a bag I now am faced with a 30€ charge to add a bag at the airport. If your agents can access the booking then they should be able to assist customers with the services all your information says is available. Most frustrating and unsatisfactory. I understand the charge for baggage but not the system that refuses to allow a passenger to use it.

An unintuitive and unhelpful app for an awful airline that cancels numerous flights, communicates poorly, and ignores its responsibilities.

I couldn’t book seat or baggage when I bought my ticket through my travel agency. Norwegian doesn’t allow you to do this except through the agency. I’m trusting that I can do this at the airport. 🙄😳

Never shows the gate. Also it pops up a warning that no cards in your wallet will work while this app is running. Thanks for telling us but what the - ? Why is Apple even letting this through review?!

No stress flying with Norwegian

I’m an American traveling in Europe this summer on Norwegian Air. I downloaded the app, but cannot create an account because the phone number parameters don’t accept numbers from the U.S.

More than a handful of times, my partner and I have experienced that the seat towards the front of the plane we select, when paying for a more expensive ticket with seat reservation, is changed by the system automatically during check-in. This after validating that the seat is correct before tapping the checkin button (and we’re given a new and less desirable seat).

I’ve been using the app for 5-6 months. They charged me one of my flights twice, and I got a charge that nobody can tell me what is it for. Customer service says that everything comes from the app, but the app doesn’t show anything (nor the web page). I am resigned to losing my $600 but be careful when using this app. Something or somebody can make a wrong charge and Norwegian will not respond to you. Awful app and service.

I made a round-trip purchase from US to Europe and was not given a refund option, instead only "cash points.” The service we paid for included flights between the US and Europe worth over $1,300. Norwegian Airlines at no time informed us that cashpoints would be useless in travel from the US to Europe when COVID halted flights, requiring a cashpoint redemption. Because flying from the US to Europe is no longer an option, Norwegian Airlines is not providing us with the ability to redeem the service we paid for. Because of this, I believe Norwegian Airlines has essentially defrauded us of our paid services for entirely unequal options to utilize cashpoints, I’ve now escalated this matter to the Office of Aviation Consumer Protection - U.S. Department of Transportation. Provide us with a cash refund in full as should be the legal expectation. We’re very upset and want a full refund ASAP. Case Number: CL2021120048

We have been trying to add two pieces of checked baggage to our flight tomorrow - 20 hours from now - the app won’t let us. (And no one picks up the phone.)

Rude customer service, unhelpful and scammers. Booked a ticket through Expedia. Because I used a “third” party, they will not let me add baggage to my flight. I have to wait to do it at the airport where they charge 3x the price. Customer service was rude and condescending. NEVER AGAIN

The app no longer allows me to sign in to my Norwegian account. Please fix!

It would very nice to be able to see past booking even if it already happened. That would be handy when the airline cancels your ticket, ask you to do a refund claim then disappear and the flight information no longer appear in the app. I received an email saying that I will get my refund, it’s been over 2 month now and still nothing. Obviously this airline did not go out of business since I’m receiving email to book my vacation. App is useless, airline with horrible customer service and basically just gives lies to customer to keep them quiet. I prefer dealing with layover with other airline co., than dealing with no stop flight who provides horrible business.

App was a breeze to use a year ago during a flight to Paris - very convenient!

So far changed in process is easy and smooth by app

The app looks nice but doesn’t seem to work so well. It never showed me a prompt to choose a seat even though it was included in my fare, but once you have checked in you can’t change your seat. It also didn’t sync with their desktop website so I had to submit booking number and passport twice.

I’m new to Norwegian and it’s App. However I found it to be easy to manage which made my travel experience awesome! Thank you!

Change flight option crashed. Had to pay$25 (x3) to make my “free” change!

Keep trying to buy my ticket but it consistently shows Temporarily Unavailable!

This is my first time flying Norwegian. The app and online checking were fast and easy to use. No complications and very clear graphics and instructions! Thank you

At no point will Norwegian contact you if there are delays on your flight. They also won’t alert airport systems. You’ll have to ask others or get on the internet. They also funnel passengers to longer more expensive layovers with a promise of a day trip, but then they change the length of the layover to make your plans impossible. Finally, you cannot check in online. This is a 20th century airline somehow magically operating in the 21st century. Avoid at all costs.

My friend and I were so impressed with our nonstop flight from Tampa to London. Could not have been more comfortable. First class is the way to go.

I was very hesitant to download this app due to negative reviews about not being able to check in through the app and inability to add boarding passes to Apple Wallet. However, I was pleasantly surprised to find that both of these features have been added to the app. It was very easy to check in via mobile and to retrieve mobile boarding passes for all in my party. The app is simple and easy to use. Thank you for addressing these concerns, Norwegian!

I received my stroller totally destroyed, ripped, dirty and metal rods broken. The reply was that Norwegian “recommends” a bag for it. Not mandatory. They took no responsibility or offered any kind of compensation.

The best airway for the reasonable price you pay.. device is good , pilots experienced with skills that shows in takeoff and smooth landing . I suggest to give bonus to loyal customers.. like free meal, extra bag or free seat to choose. It will be highly appreciated with joy.

I have tried numerous times to add my profile. Site always says “not available “!

The App does not inform passengers on passport expiration date requirements. The airline only warns at the airport kiosk and through ticket agents . They even make you pay for changing flights for a policy they did not enforce efficiently.

Easy and fast check-in , very informative app.

Good so far, Don’t know enough about it yet.

By far the worst travel and airline app that I have tried. Nothing works. No replies, customer service non existing. Trying to put it as politly as I can

Worked for a year. Now whenever I open the app it immediately crashes.

Did you know that Norwegian cannot transfer your luggage to the next flight when you have booked separately a connecting flight with Norwegian? You have to take out the luggage in Oslo from Bergen and then recheck it again to continue with the same airline!! You also have to go through security again! Who designed this antiquated check in system? All other airlines can do this. Delta, AA, SAS, Southwest etc. it’s time Norwegian accepts there are 2000 century software systems available. I’ll try SAS next time

Don’t expect this app to help you if you’ve made your reservations through somebody like Expedia. It does not show your reservations. Pretty much useless.

Cheched in but not offered seat selection

Planes are always late, not like 30 minutes, but often for hours. 20kg max per luggage is an impossible task. They are charging for any kg above that weight at crazy prices. Seats are smaller than a matchbox :( Meal (can we call that snack instead?) all in one box. You get what you paid for!

I flew from LAX to Bergen, Norway, with a layover and plan change in Oslo. I checked my guitar (Epiphone Les Paul) in a hard case as I couldn’t bring it on the plane due to size. Got to carry it to to the gate at LAX, but had to leave it there. I then did not see it until Bergen, Norway. When I opened the case, the rhythm/treble switch had broken off. I ran around town the next day to find a replacement switch and finally found one for 250 NOKs and had a friend solder it on for free. I paid $93 at LAX to check my guitar as “special luggage” and I thought it would get special treatment. Other than that, the airline is reasonable and efficient and well worth considering.

Flew between Los Angeles and two European destinations on Norwegian’s 787 Dreamliner. Everything including the comfort, friendliness of staff, and tastiness of food was spot on. The one star review however is for the app. I am a big fan of adding my boarding pass to my Apple Wallet so it’s easier to get through airport, as well as having a record of all my flights. The app doesn’t allow you to check in so you must visit a kiosk or desk in the terminal which often require long lines. It then has a button to add your boarding pass to your phone after you have checked in at the airport. When clicking it however, it would repeatedly tell me to check in at the airport first, even though I had already done that.

So far Norwegian has made me purchase 2 flights because they closed the flight 2 hours before take off, they have dropped my bag off a plane cracking it in half as well loosing a Louis Vuitton shoe in the process. I wouldn’t fly with them after that until a friend just booked my flight with them recently and they just changed my ticket to standby when I purchased a confirmed seat. Oh and there was a cockroach at the ticket desk in Miami and the manager was a bad as he could be throughout the situation. Norwegian will make you feel like a prisoner in transport or a cow being taken to the slaughter house. They will have no respect for you, your stuff, your safety or your time. They are cheap, but not worth it.

why are people reviewing Norwegian airlines versus the app? one star b/c you must begin making a reservation in order to view the seat map.

Our last trip left from Miami to London Gatwick in June 11th operated by Spanish air lines. We were very disappointed that operated by another carrier instead of your own plane. Every thing looks very old there was no entertainment or TV. We flew many time with Norwegian. In Oct we will fly back to London should we fly with Norwegian any more?

The food was good and staff was helpful.

Everything for my flight was frayed out in the app within 24 hours of the flight (including checkin which I have to do now at the gate.) My mother flew with them tonight and said it was an absolute nightmare bc of their inability to check in using mobile.. improvements need to be made.

Wow this is theeeeee worst airline I have ever flown on. I really hate writing reviews but I had to warn others about this terrible airline. I flew to London, I wasn’t expecting a meal but water would have been nice. The flight attendant looked at me with scorn when I asked. Late fights, poor customer service and uncomfortable seats.

This app doesn’t let you do anything. Can’t check in or order a meal. The links to help are mostly broken as is the link to chat.

App did not let me change seats

U can’t check in on this app as u still have to go to the check in counter so basically this app doesn’t add anything to Norwegians service